You should carefully read the following Terms and Conditions. Your use of this website and/or purchase or use of our products implies that you have read and accepted these Terms and Conditions. Our company reserves the right to change or modify these terms with no prior notice.
You should assume that all content on this website is proprietary information protected by copyright or trademark, including text, video, and image. Tommy Car Wash Systems cannot guarantee that this site or its content is entirely error free or up to date.
Equipment ownership is transferred at the time it leaves our loading dock. If you prefer, a representative can be onsite at our warehouse to oversee equipment loading. During transport the freight company’s insurance covers your equipment until arrival at your site.
Unauthorized Use of Tommy Equipment
Equipment is to be registered to its final destination within our database. We request upon resale that the equipment be re-registered in our database so we can provide excellent service to new Tommy equipment owners. Tommy trademarks, discounts, products, or intellectual property shall not be transferred, assigned, or sub-licensed without a written agreement with Tommy Car Wash Systems.
Our Refund Policy
Tommy Car Wash Systems offers the option to return unused equipment or parts with a 20% restocking fee. All equipment is non-refundable after it has been used. Most equipment is covered by respective manufacturer warranties and all Tommy building components come with a one-year warranty against material defects.
We require Installation be completed by a Tommy certified installer. To request a 3rd party installer install your equipment, please schedule a phone interview with your Tommy Car Wash Systems salesperson. We will analyze your proposed installer’s organization and determine if our standards for installation can be met.
Customer purchases can be suspended for manual anti-fraud check, typically for a period of 10-20 minutes. Purchases can also be suspended for a longer term for more serious investigations. Anti-fraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.
You may not disclose any order information including, but not limited to, Order ID, download link, prices, discounts, transportation, etc. Our company reserves the right to change or modify these terms with no prior notice.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave out site and to read the privacy statements of any other site that collects personally identifiable information.
Free Shipping Policy
Free shipping offer applies to orders under $10,000 in total value and to equipment and parts orders only, excluding detergents. Detergents ship free in full skids, according to the terms of our Fill-A-Skid promotion. Free shipping is limited to lower 48 contiguous United States.