Issue: Customer reports: “We are having a problem with our receipt printer. It is telling us to turn on the printer but it’s on. It won’t print any receipts, I have reset it, tried to re-pair it and turned the power on and off. Is there anything else you could recommend we try?” Resolution ..
Description of Problem: Customer reports that one of the belt conveyor entrance drums is not spinning. Things to check: First inspect closely for any debris lodged between the entrance drum and the top deck of the conveyor (see image). It is not uncommon for screws or other foreign material to lodge ..
Pulse Conversion Formula Spreadsheet. Please download HERE! &nb..
If any of your VFDs display a fault code of SLF1 it means there has been an interruption in communication on the Modbus network. This can happen occasionally and generally indicates a loss of power. A simple reset of the VFDs will usually clear this error. To reset the VFD turn the disconnect for ..
Being able to identify hydraulic leaks the moment they happen is very important for any wash owner. Failure to notice a leak could leave customers’ vehicles coming out of the tunnel with an oily film on them, and can cause damage to wrap cloth. Whenever you check wash quality make sure you don’t see any marks ..
Description of Problem: Customer is having issues with entrance screen, which displays a blue screen or a “no signal” or “no input” screen. . Things to Check: 1- Check that the small Entrance Module computer (most likely Kangaroo brand) is on, evidenced by a small blue light 2- Check that the entrance tv is on ..
Description of Problem: Customer is having an issue with his license plate reader system (LPR) not reading license plates in one of the lanes. System produces error code which reads: “previous package is not yet acknowledged, (expected 0 at address 15204 but got 1)”. Solution: Customer resets LPR controller either by using the CB1 breaker located inside the ..
Description of Problem: Customer reports that after rain showers their vacuums constantly trip the breaker, requiring repetitive resets in order to keep vacuums running. Suspect moisture infiltration in the vacuum system. Things to check: 1- Check for vacuum leaks in the door seals. If suction can leak through, so can rain water. 2- ..
Description of Problem: Operator is having an issue where every time the wrap brush comes in contact with a vehicle it slows down. The customer notices that the hydraulic unit it noisy and getting very hot. Things to Check: 1- Check condition of hydraulic fluid and ensure that the fluid is full and red ..
Description of Problem: Instead of going into standby mode, the wash remained on with all detergent functions along with hydraulics, rinses, and blowers. Nearly all functions running nonstop as if a customer was approaching. Things to Check: 1- Are there any incidents that occurred before the problem first began 2- Confirm that gate eyes ..
Description of Problem: Hydraulic low-level float sensor setting off alarm. Wash unable to start, even in manual mode. . Things to check: 1- Any incidents that occurred shortly before the problem first began? 2- Check for 24 volts dc on hydraulic level float inputs 38 and 39. Can also be checked by searching for ..
Issue: Hydraulic Fluid Bubbling Description of problem: Hydraulic fluid releasing bubbles within hydrauilc tank. Bubbles increasing in size and frequency over period of months. Things to check: 1- Any incidents that happened shortly before problem first began? >Customer reports a cap the size of the inlet tube to the pump fell in and blocked all ..
Case Number SC57322 Description of problem: iPad unable to connect to wash controller. Things to check: 1- Check the wi-fi networks available to I-PAD and make sure that the only one connected is “TPA HMI”(NOTE): If there are any other networks connected select “forget network.” 2- Press the Home button twice and, swiping up, ..
Entrance Module Controller Troubleshooting – Do..
Press knob turn to set press knob turn to ith press knob turn to desired amp limit Press knob to enter escape back to ..
Short on outputs? Here’s a few things to check and some easy fixes to keep your wash running! Minimally Complex Solutions: Verify the POD The standard Tommy Car Wash Systems POD has a maximum of 35 functions, specifically 20 chemical/water functions and 15 auxiliary air functions. Most car washes are completed with fewer than 35 of ..
Conveyor speed is determined by your Tommy Wash Controller System. Typically the hydraulic power unit is located at the rear of the wash near the conveyor drive, making manual speed changes difficult. With the Tommy conveyor power unit and the Tommy Controller car wash operators and owners have the ability to set the conveyor speed ..
If you are seeing incorrect timing when vehicles near the end of the wash the problem is most likely resulting from slippage in the conveyor drive motor. This can happen for several reasons, most commonly when belt is over a year old and nearing the end of its lifespan. OR small debris in the oil ..
UPDATE: 1.18 Improvements to equipment and brush material have benefited performance, reducing the list of problematic brands to 2, Volvo and Honda. The information below is included for the benefit of operators with older equipment and brush material. “Rear wiper damage can happen to any vehicle with a rear wiper. Anything is possible. However, we ..