Category : Troubleshooting / Case Studies

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Issue: Customer reports: “We are having a problem with our receipt printer. It is telling us to turn on the printer but it’s on. It won’t print any receipts, I have reset it, tried to re-pair it and turned the power on and off. Is there anything else you could recommend we try?”   Resolution ..

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Description of Problem:   Customer reports that one of the belt conveyor entrance drums is not spinning.     Things to check:   First inspect closely for any debris lodged between the entrance drum and the top deck of the conveyor (see image). It is not uncommon for screws or other foreign material to lodge ..

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Being able to identify hydraulic leaks the moment they happen is very important for any wash owner. Failure to notice a leak could leave customers’ vehicles coming out of the tunnel with an oily film on them, and can cause damage to wrap cloth. Whenever you check wash quality make sure you don’t see any marks ..

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Description of Problem: Customer is having issues with entrance screen, which displays a blue screen or a “no signal” or “no input” screen. . Things to Check: 1- Check that the small Entrance Module computer (most likely Kangaroo brand) is on, evidenced by a small blue light   2- Check that the entrance tv is on ..

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Description of Problem: Customer is having an issue with his license plate reader system (LPR) not reading license plates in one of the lanes. System produces error code which reads: “previous package is not yet acknowledged, (expected 0 at address 15204 but got 1)”.   Solution: Customer resets LPR controller either by using the CB1 breaker located inside the ..

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Description of Problem: Instead of going into standby mode, the wash remained on with all detergent functions along with hydraulics, rinses, and blowers. Nearly all functions running nonstop as if a customer was approaching.   Things to Check:  1- Are there any incidents that occurred before the problem first began   2- Confirm that gate eyes ..

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Description of Problem: Hydraulic low-level float sensor setting off alarm. Wash unable to start, even in manual mode. . Things to check: 1- Any incidents that occurred shortly before the problem first began?   2- Check for 24 volts dc on hydraulic level float inputs 38 and 39. Can also be checked by searching for ..

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Issue: Hydraulic Fluid Bubbling Description of problem: Hydraulic fluid releasing bubbles within hydrauilc tank. Bubbles increasing in size and frequency over period of months.   Things to check: 1- Any incidents that happened shortly before problem first began? >Customer reports a cap the size of the inlet tube to the pump fell in and blocked all ..

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Short on outputs?  Here’s a few things to check and some easy fixes to keep your wash running!   Minimally Complex Solutions: Verify the POD The standard Tommy Car Wash Systems POD has a maximum of 35 functions, specifically 20 chemical/water functions and 15 auxiliary air functions. Most car washes are completed with fewer than 35 of ..

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If you are seeing incorrect timing when vehicles near the end of the wash the problem is most likely resulting from slippage in the conveyor drive motor. This can happen for several reasons, most commonly when belt is over a year old and nearing the end of its lifespan. OR small debris in the oil ..

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UPDATE: 1.18  Improvements to equipment and brush material have benefited performance, reducing the list of problematic brands to 2, Volvo and Honda. The information below is included for the benefit of operators with older equipment and brush material. “Rear wiper damage can happen to any vehicle with a rear wiper. Anything is possible. However, we ..

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