Collecting Car Wash Feedback

feedback

 

None of us know what we don’t know, which makes it vital that car wash owners and operators establish functional methods to collect feedback and stay up to date on the different experiences customers are having at their wash. The benefits of this process are many, and can offer managers a window into their customers’ perspective, and the opportunity to address negative experiences, retain customers, and increase their awareness of otherwise hard-to-spot problems like employee behavior, system glitches, or malfunctioning equipment.

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