Ryan Essenburg, President of Tommy Car Wash Systems and the Tommy’s Express franchise, will take you on a walk-through our our newest corporate location. Tommy’s Express Jenison is a full-size Totally Tommy Express-style car wash with franchise exclusive equipment as well as several brand-new innovations and equipment examples you’ll be seeing more of soon!
Note: the following blog post is adapted from Ryan Essenburg’s presentation at the Car Wash Show 2017 in Las Vegas, NV titled “Fundamentals of Express Carwash Success: Why Belts, Brands, and Buildings Will Dominate in 2017”. If you would prefer to watch or listen to the presentation, you can do so using the video embedded below.
Car wash owners, operators, and staff all have an obligation and a mission to offer the best possible service and accommodation to all customers, regardless of their age, gender, or attitude. But taking care of people and delivering that outstanding customer service can sometimes be a challenge, especially when customers are difficult, irritable, or even abusive.
But what about those customers who don’t mean to be problematic but who genuinely have struggles that may require special care and assistance? What about those who struggle with the very experience of the car wash itself?