Delivering a Positive Customer Experience, Even During Downtime

Car Wash Customer Service

 

Any length of car wash downtime is costly, and managers and operators should work diligently to prevent and minimize such occasions. Fortunately, with a thorough preventive maintenance schedule, robust backup systems, an up-to-date inventory of detergents, and a good stock of spare parts, the problems that cause downtime can be largely eliminated or minimized.

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A 5 Point Checkup for Your Car Wash Team’s Customer Service

When visitors stop by your car wash, are they receiving good service? Are they making a connection with your facility? Do they leave with a smile and a positive impression?  Ensuring that each customer’s experience is as memorable as possible can be a challenge, and one that ultimately comes down to a single factor:

 

Your employees.

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10 Principles for Successful Car Wash Employees to Follow

Car Wash Team Member

Many factors contribute to running a successful car wash. The quality of your equipment, a great location, effective marketing strategies… all play a part. But in the midst of all these financial or physical investments, it’s important that car wash operators don’t neglect one one of their greatest resources: their employees.

 

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