10 Things Car Wash Managers Should Know

car wash operations

 

What are the most important lessons an experienced car wash manager have for their up-and-coming colleagues? We asked managers Nate Chandler, Brian Grecu, and Jeremy Welsh, all serving at our sister company Quality Car Wash of Holland, MI, and this is what they had to say:

 

1. Hourly walk-throughs are critical, and most major problems equipment and detergent problems can be avoided or caught early simply by being present and keeping the site monitored on a constant basis.

 

2. Be deeply aware of your wash quality standards and monitor your results closely and constantly. Just because a car leaves cleaner than what it did when it entered, doesn’t mean the wash is putting out a high quality, well-washed car.

 

3. Monitor chemical usage closely and keep product lines clean. The smallest inconsistency will cause a car not to clean or dry correctly and will affect chemical usage.

 

4. Bad weather days are blessing. Good managers use that time wisely to inspect, repair, and maintain the equipment and facility as a whole – especially around the changing of the seasons.

 

5. Mind your customer service. A smile will make the customers day, a clean and dry car will make both your and the customer’s day.

 

6. Appearances and routine tasks are important. Keep the vacuum area clean, check the trash cans hourly, and sweep up.

 

7. Learn all of your team members’ communication styles. Not everyone will react the same way to directions, it is important to know how each of your team members react and how they prefer to be communicated to.

 

8. Patience is a virtue. Be patient with your team. Be patient with your customers. Be a listener and hear what they have to say.

 

9. Even though you’re in a leadership position don’t stop asking questions or learning. Not everyone knows everything, nor are you expected to know everything. Having the willingness to learn from others is still a leadership quality.

 

10. Have the right attitude. As a leader your team looks to you and they copy you. If you have a great positive attitude it will rub off on your team and the quality of their work go up. If you have a negative attitude it will destroy the atmosphere at the wash.

 

Tommy Car Wash Systems

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The Value of the Local Car Wash

Car wash tunnel arches

 

What value does the local car wash hold their customers, and the community at large? What does a community lose when they lack an updated and well-maintained car wash facility?

 

 Fast, Affordable Vehicle Maintenance

A dirty car experiences more wear and tear than a vehicle which is regularly cleaned. Road salt, used to keep pavement clear of snow and ice, is the most severe example and both triggers and accelerates rust and corrosion on exposed metal surfaces. Even in warmer climates a coating of caked mud, bug slime, or road tar will slowly etch at paint surfaces and degrade paint over time if tolerated.

 

Local car washes provide an extremely time and cost-effective way to scrub away these offending materials and protect the vehicle’s exterior—including the underbody where rust and corrosion is usually the most extreme.

 

 Greater Owner Satisfaction

From gearheads, to soccer moms, to retirees, each and every driver in a community deserves a vehicle that provides them a certain measure of satisfaction and respect. Dirt, tar, salt, and road droppings take an otherwise good looking vehicle and lessen its beauty. If the owner doesn’t have the time or isn’t physically capable of washing it themselves it has an impact on the way they feel—both about the vehicle and about themselves.

 

Car washes help by once again providing a fast and easy way for all vehicle owners to keep their cars looking new with body soap, spot free rinse, and tire shine service available on-demand. Not to mention on-site vacuum service for interiors heavy on pet hair, cheerios, or old French fries.

 

 Ecological Advantages

Washing the car in the driveway on warm summer afternoons is a distinctly American tradition, but it comes with an unseen environmental impact: detergent runoff into local waterways and significant water waste.

 

Car washes address both problems. Water use is metered and minimized, typically reduced to forty gallons or less per car (a fraction of the water pumped from a standard garden hose during an average driveway wash. All detergent runoff and cleaning products are kept out of storm drains and properly disposed of via sanitary sewers.

 

 Community Impact

In addition to hosting seasonal and entry level positions (ideal for students and new graduates), local car washes also have a strong tradition of supporting local organizations and otherwise serving their communities. From youth program fundraisers to unique local events, car washes provide a well-known and trusted venue for local philanthropy.

 

 

Fortunately, car washes today are experiencing a renaissance with updated equipment, wash products, and unified building designs changing the way the industry operates. Now learn more about Tommy Car Wash Systems’ patented building designs, access our equipment and detergents store, or learn about the nationally-expanding Tommy’s Express franchise.

 

Tommy Car Wash Systems

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