In its third month of operation, Tommy’s Express Car Wash of Grandville, Michigan puts the best of the Totally Tommy car wash design on display. At night drivers look through the microbrewery-style bay windows to glimpse the brightly glowing LEDs mounted on stainless steel arches. During the day customers steadily queue in the triple paylanes to ride through the tunnel before pulling out into the free dual drop vacuum stations.
But it’s a relatively new addition to this proven car wash formula that’s creating some new excitement: the Rhino-Mat Automatic Mat Wash & Dry System.
Incoming phone calls at car washes represent a critical intersection between new customer conversion and customer retention, and poor call handling by employees can be costly to both. Individuals calling into your wash expect to be heard, valued, and respected as their questions or concerns are communicated.